Privacy policy

 

Effective Date: 11 August 2026

Kaalvian Global LLP (“Kaalvian Global”, “we”, “us” or “our”), owner of the Ellovique brand, respects your privacy and is committed to protecting the personal information you provide when using our website, purchasing our products or communicating with us.

1. Information We Collect

When you place an order or interact with our website, we may collect:

* Name
* Mobile number
* Email address
* Billing and shipping address
* Order and transaction details
* Payment-related information processed through our payment partners
* Customer service communications
* Website/device information, cookies and analytics data

We do not ordinarily store complete card, UPI or banking credentials. Payments are processed through authorised payment gateways.

2. How We Use Your Information

Your information may be used to:

* Process and deliver your orders
* Confirm and communicate order status
* Provide customer support
* Process eligible refunds
* Prevent fraud and misuse
* Improve our products, website and services
* Send promotional communications where permitted
* Comply with applicable legal and regulatory requirements

3. Sharing of Information

We may share necessary information with trusted service providers such as:

* Payment gateways
* Courier and logistics partners
* Website and technology providers
* Customer-support providers
* Marketing and analytics providers

We only share information reasonably necessary for providing the relevant service or fulfilling our legal obligations.

4. Data Security

We take reasonable technical and organisational measures to protect customer information from unauthorised access, misuse, alteration or disclosure.

However, no internet-based transmission or storage system can be guaranteed to be completely secure.

5. Cookies

Our website may use cookies and similar technologies to remember preferences, analyse website usage, improve functionality and support relevant marketing.

You may control cookies through your browser settings.

6. Marketing Communications

If you have opted to receive promotional communications, we may contact you through email, SMS, WhatsApp or other permitted channels.

You may opt out of marketing communications at any time.

7. Your Rights

Subject to applicable law, you may request access to, correction of or deletion of personal information held by us, or raise concerns regarding its processing.

India’s data-protection framework includes the Digital Personal Data Protection Act, 2023 and subsequent rules/framework issued by the Government. 

8. Children’s Privacy

Our website and products are intended for adults and general consumers. We do not knowingly collect personal information from children in violation of applicable law.

9. Policy Changes

We may update this Privacy Policy from time to time. Changes will be posted on this page with the revised effective date.

10. Contact

Kaalvian Global LLP
Hyderabad, Telangana, India
Email: info@kaalvianglobal.org